Contact Us
Don't hesitate to contact us if you have any questions.
Contact us by filling out the form below or
send us an email to hello@enricalossi.com.
FAQ
ORDERS
Your order might have been canceled for a number of reasons. These are as follows:
- There was an unexpected shortage in merchandise inventory.
- Our shopping cart’s risk management system will cancel and flag and suspicious orders.
- Pricing, typographical or other errors may present themselves to which we are not responsible for and your order may be canceled due to such errors. In such a case you would be notified by email.
Canceled orders will not incur any additional charges. If you would like to continue with your order please contact support before placing another order.
You will be able to check the status of your order by going to the “Shipment Tracking” page located in the footer.
You will need to have your tracking number which you will be able to find in the confirmation email sent to you upon placing your order.
You can also reach out to support and you will be assisted in tracking your order.
Sales tax will only be charged for all orders placed within the state of New York. All other orders will not incur a sales tax.
Orders can only be canceled if they have not yet been shipped out. Please reach out to support in a timely manner to cancel your order.
SHIPPING
Orders are shipped out either same day or next business day. It usually takes 3-5 days to receive your order through USPS Priority Mail. If you need to receive your order in a faster time please reach out to support before placing your order to set up a quicker shipping speed.
Yes, orders are shipped internationally to most countries. Please reach out to support before placing your order to make sure shipping is available to your destination country.
You will be able to do this only if your order has not been shipped out yet. In order to edit your order please reach out to support and you will be accompanied with your request.
You will only be able to do this if your order has not yet been shipped out. If you have entered a shipping address that you need changed, please reach out to support as soon as possible with a request to change the shipping address. We will not be held responsible for wrongly entered shipping addresses.
GIFT CARD
You can purchase a gift card through the “Gift Card” page accessible through the bottom footer of the website.
You can check the balance of your gift card by entering into your account portal on the site.
Refunds can only be initiated if the balance of the gift card has not be used. Otherwise, refunds for gift cards will not be granted.
You will need to go to the “Returns / Exchanges” page accessible through the bottom of the website in the footer and have the email address and order number handy to request a return merchandise authorization.
RETURNS/EXCHANGES
From the date your order was delivered, you have 7 days to either contact us about your return or to submit for a Return Authorization in the section above. Once you receive your Return Authorization the merchandise must be delivered to us unused and unworn, in its original condition and with all its contents in the same packaging within 14 days.
Returns can be initiated by requesting a return merchandise authorization through the “Returns / Exchanges” page accessible through the footer of the website.
Refunds are only processed once the merchandise has been received in its original condition and packaging. Refunds are expected to take a couple of days.
Gift cards can only be returned if they have not already been used. Returns will be made only to the original purchaser of the gift card. If any amount from the gift card was used, you will not be able to make a return.
